Return policy

1. General Return Conditions

To be eligible for a return, the item must meet the following conditions:

• Returned within 7 days of delivery or in-store purchase.

• Item must be unused, unopened, and in its original packaging.

• All seals, labels, stickers, and plastic wrapping must be intact.

• Proof of purchase (invoice, receipt, or order confirmation) must be provided.

Important:
For health and hygiene reasons, opened or used K-Beauty products cannot be returned, unless defective.

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2. Categories of Returns

2.1. Returns for Change of Mind

(Allowed under store policy, not required by law)

We accept change-of-mind returns for eligible products, provided they meet the general return conditions above.
Refunds for change-of-mind returns will be issued as:

• Store credit, or

• Exchange, depending on customer preference.

Cash refunds are not offered for change-of-mind returns.

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2.2. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please notify us within:

• 7 days for online purchases

• 48 hours for in-store purchases

We will assess the defect in accordance with the CPA and offer one of the following remedies:

• Replacement with the same product

• Exchange for another product of equal value

• Full refund to the original payment method

• Store credit (if preferred)

What qualifies as a defect under the CPA?

A defect includes:

• Product that is unsafe or hazardous

• Product that fails to perform as intended

• Manufacturing faults

• Product damaged prior to delivery

Normal wear and tear, customer misuse, or damage caused after delivery is not considered a defect.

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2.3. Non-Returnable Items

Due to hygiene, licensing, and copyright restrictions, the following items cannot be returned unless defective:

• Opened or used skincare, cosmetics, and beauty products

• Makeup and personal care items

• K-Pop albums that have had their plastic seal removed

• Photocards, posters, limited edition items, or collectibles that have been opened

• Digital products or downloadable content

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3. Online Orders: Cooling-Off Period (ECTA)

Under Section 44 of the ECTA, online customers are entitled to a 7-day cooling-off period after receiving goods.

During this period, you may cancel your order and return the item at your own cost, provided the goods are:

• Unopened

• Unused

• In original, resaleable condition

A full refund will be issued within 10 business days of receiving the returned product.

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4. Exchanges

Exchanges are subject to stock availability at the time of request.
If the requested item is unavailable:

• We will offer store credit, or

• A refund (if applicable)

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5. Return Shipping (Online Orders)

5.1. For defective / incorrect items:

Kimchi Davinci covers all return shipping costs.

5.2. For change-of-mind or cooling-off returns:

The customer is responsible for:

• Return courier fees

• Ensuring the item is securely packaged

We recommend using a trackable courier service.
Kimchi Davinci is not liable for items lost during return transit.

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6. Refund Processing Time

Once your return is approved and processed:

• Refunds will be issued within 10 business days.

• Refund method will match the original payment method unless agreed otherwise.

• For card refunds, processing times may depend on your bank.

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7. In-Store Returns vs. Online Returns

• Online purchases must be returned via our online returns procedure.

• In-store purchases must be returned to the store with the physical receipt.

• Online orders may be returned in-store provided all return conditions are met.

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8. Pre-Orders, Limited Editions, and Collectibles

K-Pop album pre-orders, special editions, merchandise, and limited-edition items are final sale unless defective. Manufacturing variations (e.g., photocard distribution) are not considered defects and cannot be returned.

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9. Sale and Promotional Items

• Sale items may only be returned if defective.

• No refunds or exchanges on clearance items unless required under the CPA.